Help Center

In the event of your watch having a problem, as an official dealer we can provide you with the full support that you require. As well as this, you also receive direct support from the manufacturer of the watch themselves, who usually offer a technical support helpline and guarantee center. 

We provide you with full support after your purchase.

If you suspect your item is faulty please return it to us at your earliest convenience. Our returns address is as follows:

Fludo Watches Returns

Chemin de Passon 2, Halle 30

CH 1350 Orbe

Switzerland

We recommend using a special delivery service so that the item is insured and trackable on it's way back. Retain your receipt for postage and we will reimburse you for the cost if a manufacturing fault is confirmed. Alternatively, return your watch via your local Goldsmiths store free of charge.

Our returns department is incredibly efficient and dedicated to resolving any and all issues as quickly as possible.

Unfortunately the industry we operate in experiences a number of fraudulent incidents. For this reason, our levels of security far exceed other online businesses; this is to protect both our customers and Fludo Swiss Watches. 

Our security team needs further information from you before your order can be processed. You should have received an email from the team, but if you haven't please contact them directly at info@fludowatch.ch. Please note, the security process cannot be resolved over the phone.

No. We only sell 100% brand new goods.

No. All of our watches are 100% genuine products, supplied to us directly from the manufacturer.

Yes, all of our watches come in the official box from the correct manufacturer, exactly as you would get if you were to purchase them in a high street retailer. An example picture of product packaging is listed on each product details page.

We do not sell loose, unboxed watches.

Yes, you can order by telephone by calling +41 79 210 63 21 (CH), or +41 24 441 14 60 (CH). Our sales lines are open 7 days a week.

We no longer accept cheques as payment, please see: How to buy watches.

Fludo Swiss Watches is the leading internet retailer of brand name watches in Switzerland, and is the official stockist for numerous watch models from this brand. Has stocking over 50 diferent models from our exclusive collections. Fludo Swiss Watches is a certified online dealer of all brands listed on this website - you can be sure you will receive a genuine, authentic product, which is received in the official branded box and with full instructions and complete warranties. The website www.fludowatch.ch is the online trading name of Fludo Watches.

We operate a full 30 days refund policy, where if you change your mind on any purchase you can return it to us within 30 days for a full refund. All we ask is that the watch is returned to us unworn.

Yes, brand new batteries are included in all watches. These are fitted at the factory by the manufacturer - your watch is ready to wear as soon as you receive it.

Yes, all of our watches come with the full international manufacturer's guarantee with our official distributor's stamp. You can purchase from us assured with the knowledge that your watch is fully guaranteed for the full period against workmanship faults.

At Fludo Swiss Watches, we stock all of our watches listed on this website and we currently hold over 10,000 watches in stock. So, unlike some of our competitors, we ship our watches directly from our stock so you can be assured of speedy delivery. We hold our stock in a high security warehouse, and our stock turnover is rapid - so you won't receive an old watch with a half-dead battery, or one that has been sitting on a jeweller's shelves for years. Fludo Swiss Watches Online Storedispatches nearly 100% of orders on time.

Yes. We are the official supplier of Fludo Swiss Watches. We do not obtain watches from the 'grey market' like some other internet websites. You should beware of buying from companies who are not official suppliers as they are unable to deal with the manufacturer directly and offer you the support you may need in the event of a problem, or obtain replacement parts. There has been an explosion of internet watch websites over the past few years, and it can be difficult to determine which are official and which aren't. With Fludo Swiss Watches, you are assured that we are the official dealers.

While the vast majority of items do arrive on time, there are occasional postage delays, especially at this time of the year. Invariably domestic orders will turn up within a couple of days, but if after 10 working days your item hasn't arrived please email info@fludowatch.ch. We will begin a lost in post claim, and issue you with either a replacement or a refund immediately.

Items are shipped through Standart registered package, and you also have the option in the checkout to use a courier if you prefer. Next day delivery is available on all orders. This method of delivery is fully insured. Certain items under 100 euros are sent by Standart registered package by default, however you can always upgrade to Special Delivery in the checkout. 9am delivery is also available in the checkout process.

Delivery is free of charge for all orders within the Switzerland. Delivery to international locations is calculated in the checkout.

Yes. Simply checkout as usual and select your country as normal. Delivery to EU locations is shown in the checkout. Delivery to non-EU locations is usually 5 to 10 euros extra, depending on the country (see region areas). All delivery options are displayed in the checkout process.

Yes. You can choose to have your purchases delivered to an alternate work or residential addresses without a problem. Simply specify your chosen delivery address in the checkout.

For maximum protection, we use our own custom-cut cardboard boxes which snugly fit the boxes of all watch brands which we sell, filled with air bags or polystyrene. Also, we appreciate that the purchase of a watch is often intended as a gift, therefore all of our packaging is completely unbranded with no mention of 'Fludo Swiss Watches' on it.

Unfortunately, we are unable to deliver on Sundays at this time.

Due to the large volumes of email which we receive, we do not use a direct email address. Instead, we use a database driven support system which you can access from www.fludowatch.ch/contactus

You can write to us at the following address: Fludo Swiss Watches Chemin de Passon 2, Halle 30, CH 1350 Orbe, Switzerland