Help Center

In the event of your watch having a problem, as an official dealer we can provide you with the full support that you require. As well as this, you also receive direct support from the manufacturer of the watch themselves, who usually offer a technical support helpline and guarantee center. 

We provide you with full support after your purchase.

No. We only sell 100% brand new goods.

Yes, you can order by telephone by calling +41 79 210 63 21 (CH), or +41 24 441 14 60 (CH). Our sales lines are open 7 days a week.

We no longer accept cheques as payment, please see: How to buy watches.

Fludo Swiss Watches is the leading internet retailer of brand name watches in Switzerland, and is the official stockist for numerous watch models from this brand. Has stocking over 50 diferent models from our exclusive collections. Fludo Swiss Watches is a certified online dealer of all brands listed on this website - you can be sure you will receive a genuine, authentic product, which is received in the official branded box and with full instructions and complete warranties. The website www.fludowatch.ch is the online trading name of Fludo Watches.

Yes, brand new batteries are included in all watches. These are fitted at the factory by the manufacturer - your watch is ready to wear as soon as you receive it.

Yes, all our watches are in stock.

Yes. We are the official supplier of Fludo Swiss Watches. We do not obtain watches from the 'grey market' like some other internet websites. You should beware of buying from companies who are not official suppliers as they are unable to deal with the manufacturer directly and offer you the support you may need in the event of a problem, or obtain replacement parts. There has been an explosion of internet watch websites over the past few years, and it can be difficult to determine which are official and which aren't. With Fludo Swiss Watches, you are assured that we are the official dealers.

While the vast majority of items do arrive on time, there are occasional postage delays, especially at this time of the year. Invariably domestic orders will turn up within a couple of days, but if after 10 working days your item hasn't arrived please email info@fludowatch.ch. We will begin a lost in post claim, and issue you with either a replacement or a refund immediately.

Yes. Simply checkout as usual and select your country as normal. Delivery to EU locations is shown in the checkout. Delivery to non-EU locations is usually 5 to 10 euros extra, depending on the country (see region areas). All delivery options are displayed in the checkout process.

For maximum protection, we use our own custom-cut cardboard boxes which snugly fit the boxes of all watch brands which we sell, filled with air bags or polystyrene. Also, we appreciate that the purchase of a watch is often intended as a gift, therefore all of our packaging is completely unbranded with no mention of 'Fludo Swiss Watches' on it.

Unfortunately, we are unable to deliver on Sundays at this time.

You can write to us at the following address: Fludo Swiss Watches Chemin de Passon 2, Halle 30, CH 1350 Orbe, Switzerland